What is a Spin?
A spin is a 360° panoramic image that allows the view to tour a home, real estate property, or business as if they were actually there on-site.
What is a Virtual Walk-Through?
A virtual walk-through is an interactive experience that allows you to point-and-click from room to room. A virtual walkthrough combines spin tours and still shots to provide a cutting-edge virtual tour experience.
Can I submit my own photos to be used with my Virtual Walk-Through?
Yes. The photos must be your own and cannot be copyrighted by another individual, company, or entity.
What is the recommended size for client photos?
The recommended size for client photos is a minimum of 600(height) x800(width) pixels and a maximum of 3000 x 3000.
What file formats are supported for still images, logos and client photos?
We only support .jpg files for still images, logos and client photos. We inspect every submitted photo for quality. Please keep in mind that if your photo does not meet our quality inspection, we reserve the right to omit them from your virtual tour. We want your virtual tour to be of the highest quality.
Can I upload an animated logo?
No, we currently do not accept animated graphics.
Do I need an MLS number to feature my tour on REALTOR.com®?
Yes. You will need the MLS number, address of the property and realtor information. It is very important that all of the information you supply at the time of order is correct. We do not provide refunds for virtual tours removed by REALTOR.com® due to innaccuracies.
How long does it take for a tour to appear on REALTOR.com®?
If the listing is active on REALTOR.com®, your virtual tour will be active within 24-48 hours of the time that our photographers complete your virtual tour appointment.
If a listing is not active on REALTOR.com® when your virtual tour is created, the tour will remain in queue for up to seven days. If the listing becomes active within this time, the tour will be delivered successfully. If the listing does not become active on REALTOR.com® within 7 days, please contact us.
Why is my virtual tour not appearing on the listing at REALTOR.com®?
Please verify that the MLS number and the zip code that you entered match the MLS number and zip code on the listing. If this information matches and your tour is still not on the site within 48 hours of the virtual tour appointment, then please contact us.
My tour was on REALTOR.com® but now it isn’t. What happened?
Has the MLS number or status of the listing changed? If so, you will need to contact us.
I have a listing with more than one MLS number, can the tour appear on more than one listing on REALTOR.com®?
Yes, you will need to contact us and provide the alternate MLS number. There is no charge for this service as long as the virtual tour is the same.
I would like to have the virtual tour removed from my listing on REALTOR.com®.
To remove a tour from REALTOR.com®, simply email us the listing information. We will contact you by phone to confirm the removal. Your tour should be removed within 24 hours of confirmation.
How do I tell potential sellers about all the benefits of a vitual tour?
"Mr./Mrs. ________ when you list your home with me, the first thing that I will do for your property is have a virtual tour taken. It will then be exposed to millions of potential buyers through realtor.com and voluisa360.com. This will maximize the exposure of your listing and save you time by reducing unnecessary showings. I will be placing a yard sign for your virtual tour right next to your ‘for sale’ sign to allow neighborhood browsers to tour your home at their convenience. Would you mind if I showed you an example of one of my virtual tours on my laptop?”
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